Terms and Conditions

Terms & Conditions 

Last updated: March 2026

This website is operated by Harper & Hazel, trading name of AUREON GROUP LIMITED. By visiting this website and/or purchasing a product through the website, you engage in our “Service” and agree to be bound by these Terms & Conditions (“Terms”), including any additional policies and conditions referenced herein or available by hyperlink.

These Terms apply to all users of the website, including browsers, customers, vendors, and contributors of content.

SECTION 1 – CONDITIONS OF USE OF THE ONLINE STORE

1.1

By agreeing to these Terms, you confirm that you have reached the legal age of majority in your country or region of residence, or that you have consent from a legal guardian if you are a minor.

1.2

You agree not to use our products or services for any illegal or unauthorized purpose and to comply with all applicable laws when using this website.

1.3

It is prohibited to distribute viruses, malware, or other harmful software that may disrupt the operation of the Service.

1.4

Violation of these Terms may result in immediate termination of your access to the Service.

SECTION 2 – COMPANY INFORMATION

Operating Company: AUREON GROUP LIMITED

Trading Name: Harper & Hazel

Company Address:
FLAT 2304, 23/F HO KING COMMERCIAL CENTRE
2-16 FA YUEN STREET
MONG KOK
HONG KONG

Customer Service Email:
info@harperandhazel.com

SECTION 3 – GENERAL CONDITIONS

3.1

We reserve the right to refuse service to anyone at any time for any reason.

3.2

You understand that certain data may be transferred unencrypted and adapted to technical requirements of connecting networks or devices.

3.3

You may not reproduce, duplicate, copy, sell, or exploit any part of the Service without written permission.

SECTION 4 – ACCURACY OF INFORMATION

4.1

The information on this website is intended for general informational purposes only. We do not guarantee that all information is complete, accurate, or current.

4.2

The website may contain historical information provided solely for reference.

4.3

We reserve the right to modify website content at any time without obligation to update information.

SECTION 5 – MODIFICATIONS TO THE SERVICE AND PRICES

5.1

Product prices may change without prior notice.

5.2

We reserve the right to modify or discontinue the Service, in whole or in part, at any time.

5.3

We are not liable for any modification, price change, suspension, or discontinuation of the Service.

SECTION 6 – PRODUCTS OR SERVICES

6.1

Certain products may be available exclusively online and may have limited quantities.

6.2

We make every effort to display products as accurately as possible, but colors may vary depending on screen settings.

6.3

We reserve the right to limit sales of products or services by person or region.

6.4

We do not guarantee that products or services will fully meet every customer’s expectations.

SECTION 7 – BILLING AND ACCOUNT INFORMATION

7.1

We reserve the right to refuse or cancel orders.

7.2

We may impose limits on quantities purchased per order, household, or customer.

7.3

You agree to provide accurate and complete information when placing an order.

SECTION 8 – PRICING

8.1

All prices displayed on the website exclude import duties, VAT, and other taxes that may apply in the destination country.

8.2

These costs are entirely the responsibility of the customer.

8.3

Prices may change at any time without prior notice.

SECTION 9 – THIRD-PARTY TOOLS

9.1

This website may provide access to third-party tools.

9.2

These tools are provided “as available” without any warranty.

9.3

Use of such tools is entirely at your own risk.

SECTION 10 – THIRD-PARTY LINKS

10.1

Our website may contain links to third-party websites.

10.2

We are not responsible for the content or practices of external websites.

10.3

Any transactions with third parties are solely your responsibility.

SECTION 11 – COMMENTS AND SUBMISSIONS

11.1

Comments, ideas, or other content submitted by you may be used, edited, or published by the company without restriction.

11.2

We reserve the right to remove inappropriate content.

11.3

You are solely responsible for any content you publish.

SECTION 12 – IMPORTS AND TAXES

12.1

Products may be shipped directly by external suppliers outside the European Union.

12.2

The customer acts as the importer in the country of delivery.

12.3

Any import duties, VAT, or customs charges are entirely the responsibility of the customer.

12.4

These charges may be collected by the carrier prior to delivery.

12.5

The company is not responsible for additional costs, delays, or customs-related issues.

SECTION 13 – ERRORS AND INACCURACIES

13.1

Some information on the website may contain typographical errors or inaccuracies.

13.2

We reserve the right to correct such errors at any time.

SECTION 14 – PROHIBITED USES

You are prohibited from using this website:

  • for illegal purposes

  • to violate laws or regulations

  • to distribute malware or harmful software

  • to collect personal information from others

  • for spam, fraud, or identity misuse

Violations may result in termination of access to the Service.

SECTION 15 – LIMITATION OF LIABILITY

15.1

The Service and all products are provided “as available”.

15.2

We do not guarantee uninterrupted or error-free operation of the Service.

15.3

Harper & Hazel and AUREON GROUP LIMITED are not liable for indirect damages, data loss, lost profits, or other consequential damages arising from the use of the Service.

SECTION 16 – RETURN POLICY

16.1

Customers have the right to return a product within 14 days after receipt.

16.2

Return shipping costs are entirely the responsibility of the customer.

16.3

Products must be returned directly to the supplier.

16.4

Harper & Hazel is not responsible for return shipping costs or delays.

SECTION 17 – INDEMNIFICATION

17.1

You agree to indemnify Harper & Hazel and AUREON GROUP LIMITED against claims or damages resulting from violation of these Terms.

SECTION 18 – SEVERABILITY

18.1

If any provision of these Terms is deemed invalid, the remaining provisions remain fully enforceable.

SECTION 19 – TERMINATION

19.1

These Terms remain effective unless terminated by you or by us.

19.2

We reserve the right to terminate access to the Service in case of violation of these Terms.

SECTION 20 – ENTIRE AGREEMENT

20.1

These Terms constitute the entire agreement between the user and the company regarding the use of the website.

SECTION 21 – GOVERNING LAW

21.1

These Terms & Conditions are governed by and interpreted in accordance with the laws of Hong Kong.

SECTION 22 – PRIORITY OF TERMS

22.1

These Terms prevail over any customer terms unless otherwise agreed in writing.

SECTION 23 – SPECIFIC AGREEMENTS

23.1

If a separate agreement conflicts with these Terms, the specific agreement shall prevail.

SECTION 24 – CHANGES TO THE TERMS

24.1

We reserve the right to modify these Terms at any time.

24.2

The most recent version will always be available on this page.

24.3

Continued use of the website following changes constitutes acceptance of the updated Terms.